Frequently Asked Questions
Felicia’s Action Network (F.A.N), Inc.
Is the app replacing emails and texts?
Not entirely — but it is becoming the primary way we communicate. Emails and texts will still be used, just less often. The app lets us send real-time notifications, coordinate events quickly, and share accurate information without relying on platforms that bury or filter messages. Over time, more communication will shift into the app because it’s faster, clearer, and keeps our community connected in one place.
How do I report a problem or request support?
The fastest way to get help is through the support portal :
You can also submit support tickets directly through the app, and we’ll help resolve whatever you’re experiencing — login issues, feature questions, notifications, or anything else you need.
Can I access ICC and Campaign information through the app?
Yes. The app is designed to centralize all communication across ICC and the Forward With Felicia campaign. You’ll see event announcements, alerts, volunteer opportunities, action steps, and important information for both — clearly labeled so you always know what’s coming from where. This keeps everything organized, transparent, and easy to follow.
What features are available inside the app?
The app gives you access to everything in one place — ICC updates, campaign information, voter tools, events, training materials, community posts, resources, and real-time alerts. Over time, more features will roll out to support volunteers, community members, and anyone who wants to stay informed without relying on social media algorithms. The goal is simple: one app, one home, one source of truth.
How do push notifications and email notifications work?
You can choose how you want to receive alerts:
• Push notifications
• Email notifications
• Or both
Push notifications are used for urgent updates, last-minute changes, rapid-response actions, and event reminders. Email notifications are used for longer updates or when you want to keep a record of something. You decide how you want the app to reach you — and you can change those settings anytime.
Do I need to create an account to use the app?
Yes. The app connects to your F.A.N. and ICC account so you can receive personalized updates, join spaces, access resources, and get important alerts. Creating an account takes less than a minute — and it keeps the community safe, secure, and organized.
How do I download the app?
You can download the F.A.N. mobile app directly from the App Store . Once you install it, you’ll log in using the same email you use for F.A.N., ICC, or any volunteer sign-ups. Google Play will be added soon, and once it’s available, we’ll announce it inside the app and across all official platforms.
What is the F.A.N. Mobile App used for?
The F.A.N. mobile app is the fastest and most reliable way to stay connected to everything happening across Felicia’s Action Network — including ICC, the campaign, community events, voter information, and urgent updates. It’s designed to cut through the noise of social media and give you direct, real-time communication without delays, confusion, or misinformation. The app is where alerts, action steps, and important announcements post first.
How is F.A.N. different from a political party?
F.A.N. isn’t a political party, and it isn’t tied to one. We don’t answer to party leadership, party agendas, or party pressure. Our work is grounded in community needs, not party lines. Everything we do is focused on people having clear information, real access, and a meaningful voice in what happens in their city, their county, and their daily lives.
Political parties exist to elect their candidates. F.A.N. exists to educate, organize, and protect the community — no matter who’s in office. We focus on civic education, voter engagement, accountability, transparency, and the kind of local organizing that helps people understand how government actually works and how to influence it.
F.A.N. brings people together across backgrounds and political identities because the issues affecting us — safety, housing, healthcare access, local decision-making, and basic quality of life — are bigger than party labels. Our commitment is to truth, community power, and public accountability, not party loyalty.
Is F.A.N. the same as Indivisible Comal County?
No — they’re connected, but they aren’t the same thing. Felicia’s Action Network (F.A.N.), Inc. is the nonprofit organization, the legal entity, and the overall structure that everything operates under. Indivisible Comal County (ICC) is one branch inside that structure. ICC is the organizing team. It’s where the volunteer coordination, local advocacy, and on-the-ground action take place.
Think of F.A.N. as the umbrella. ICC is one of the major teams under that umbrella. F.A.N. handles the strategy, the technology, the communications, the systems, the training, and the nonprofit compliance. ICC uses those tools to mobilize people around community issues, civic engagement, and local government accountability.
They work together, but they serve different roles. F.A.N. is the nonprofit home. ICC is the organizing force within it.
What role does F.A.N. play in community organizing?
F.A.N. is the infrastructure behind our organizing work. It’s the system that keeps everything coordinated, consistent, and grounded in facts. Community organizing isn’t just about showing up to events — it’s about having clear information, a reliable communication network, and a team that can move quickly when something affects our community. That’s the role F.A.N. plays.
We make sure volunteers get the right training, the right tools, and the right guidance so they aren’t working in the dark. We handle logistics, communication, alerts, strategy, and the workflows that keep people connected. When an issue comes up — a local vote, a policy change, a community need — F.A.N. helps people understand what’s happening, why it matters, and how to take action that actually makes a difference. It’s structure, not chaos, and that’s what keeps a community powerful.
Who runs F.A.N.?
F.A.N. is led by Felicia Ray Owens, the founder and director of Felicia’s Action Network (F.A.N.), Inc. The network is supported by a growing team of volunteers, organizers, and community members who help with outreach, research, events, communication, and day-to-day operations.
There’s no hidden hierarchy and no outside leadership group. F.A.N. operates with transparency, accountability, and collaboration. As the organization grows, specialized teams — like communications, community organizing, voter outreach, and technology support — continue to take shape. But the direction, the values, and the accountability start at the top with Felicia.
How can I volunteer with F.A.N.?
People can volunteer with F.A.N. in whatever way fits their schedule and comfort level. Some volunteer weekly, some help during major events, and others take on specific roles behind the scenes. The starting point is simple: fill out the volunteer interest form or apply through our job-style listings, and you’ll automatically enter our onboarding flow.
Once you’re in, you’ll receive instructions, access to the F.A.N. Community space, training materials, and updates about upcoming opportunities. Volunteers help with everything from research, outreach, canvassing, events, and voter engagement to tech support, communications, and rapid-response organizing. We make sure every volunteer understands the mission, the expectations, and the impact their work has — because every role, big or small, contributes to building a stronger community.
How do I join the F.A.N. Community?
Joining the F.A.N. Community is simple. Start by signing up HERE OR through any of our forms — whether it’s a volunteer interest form, an event RSVP, or one of our role applications. Once you’re in the system, you’ll receive a welcome message with instructions on how to access the F.A.N. Community space. That space is where we share updates, resources, trainings, and real-time information that we don’t post publicly.
The community space also acts as your central hub. It’s where you’ll find event notifications, voter tools, action steps, and spaces dedicated to different teams and initiatives. You don’t need prior experience to join — just a willingness to stay informed and be part of the solution.
How does F.A.N. communicate with supporters?
We communicate through a layered system so people can stay informed in whatever way works best for them. The mobile app handles real-time alerts, quick updates, and anything time-sensitive. The F.A.N. newsletter provides deeper context, event recaps, long-form updates, and information that doesn’t require immediate action. Our community space holds trainings, resources, and ongoing conversations with volunteers.
We also use social platforms for public updates, but they are not our primary communication channels — too many things can get lost, buried, or distorted. F.A.N. focuses on accuracy, clarity, and speed. That’s why we use our own systems first. It keeps the communication clean and the community informed without outside interference.
What does the F.A.N. mobile app do?
The F.A.N. mobile app is designed to make communication fast, clear, and direct. We use it to send push notifications, urgent alerts, action steps, event updates, training materials, and voter resources — all without relying on social media algorithms or the chaos of group chats. It also helps us organize rallies, protests, canvassing, and community events in real time, which is something email simply can’t do.
The app is also where we centralize links, resources, and tools people need at their fingertips. Whether it’s polling locations, candidate research, meeting updates, or volunteer instructions, the goal is the same — give people one place to get reliable information without delays or miscommunication.
How does F.A.N. communicate with supporters?
We communicate through a layered system so people can stay informed in whatever way works best for them. The mobile app handles real-time alerts, quick updates, and anything time-sensitive. The F.A.N. newsletter provides deeper context, event recaps, long-form updates, and information that doesn’t require immediate action. Our community space holds trainings, resources, and ongoing conversations with volunteers.
We also use social platforms for public updates, but they are not our primary communication channels — too many things can get lost, buried, or distorted. F.A.N. focuses on accuracy, clarity, and speed. That’s why we use our own systems first. It keeps the communication clean and the community informed without outside interference.
Does F.A.N. host events or trainings?
Yes. F.A.N. hosts a full range of events and trainings throughout the year — some public, some volunteer-only. These include community meetings, educational sessions, voter engagement workshops, rallies, canvassing trainings, protest coordination, and specialized briefings during key local decisions.
We design our events around what the community needs: sometimes that means equipping people with voter information, sometimes it’s rapid-response organizing when something shifts at the county or city level. Volunteers also receive targeted trainings based on their role, whether it’s outreach, research, tech support, or on-the-ground organizing. Everything we do is built to strengthen community knowledge, confidence, and capacity.
How does F.A.N. handle donations?
Donations to F.A.N. go directly to the nonprofit — Felicia’s Action Network (F.A.N.), Inc. — and are used to support community organizing, education, outreach, and the systems that keep our work running. We keep donations for F.A.N. completely separate from campaign fundraising to maintain legal compliance and protect donor integrity.
We use secure, verified platforms for processing contributions, and every donation is tracked and managed in alignment with nonprofit reporting requirements. Whether it’s funding educational materials, community events, mobile app development, or volunteer tools, donations help sustain the work that strengthens our community’s voice and power.
You can donate HERE or on our Mobile App .
Is F.A.N. a nonprofit or a political organization?
F.A.N. is a nonprofit. The full legal name is Felicia’s Action Network (F.A.N.), Inc., and it is registered with the Texas Secretary of State. The nonprofit handles community education, volunteer organizing, outreach, and the systems that support civic engagement.
Because F.A.N. is a nonprofit, we operate within strict legal guidelines. We can educate, train, mobilize, and inform the public — but campaign activity is handled separately through the Forward With Felicia campaign structure. We keep those lanes distinct to protect our compliance and to respect the legal boundaries around political work.
The nonprofit is the home base. The campaign is its own lane. Both serve the community, but they do not overlap financially or structurally.
What is the relationship between F.A.N. and The Table We Build?
The Table We Build is the public-facing humanitarian foundation operated through the Owens Family Group, not through F.A.N. While both work in service of the community, they serve very different roles. F.A.N. focuses on civic education, community organizing, and public accountability. The Table We Build focuses on humanitarian support, community care, and service-driven outreach.
They complement one another, but they are not the same organization. F.A.N. mobilizes people. The Table We Build provides support, healing, and resources for those who need it most. Each has its own mission, structure, and purpose within the broader work of strengthening our community.
Can organizations partner with F.A.N.?
Yes. F.A.N. partners with organizations that share our commitment to transparency, civic education, community empowerment, and public accountability. Partnerships vary — sometimes it’s co-hosting events, sometimes it’s resource sharing, and sometimes it’s coordinating volunteers or providing issue-specific support.
We only partner with groups that align with our values and operate in good faith. Any organization interested in working with F.A.N. can reach out through our support portal to discuss goals, alignment, and what a collaboration might look like. Our priority is always the community, not the politics around partnerships..
What happens after I sign up to volunteer?
Once you sign up to volunteer , you’re automatically added to our onboarding flow. You’ll receive a welcome message with instructions, access to the F.A.N. Community space, and a quick overview of how our volunteer system works. From there, you’ll start receiving updates about upcoming trainings, events, and support opportunities based on your interests and availability.
We don’t throw people into the deep end. You’ll get clear guidance, real-time alerts, and the tools you need to step into a role that feels comfortable and sustainable. Whether you prefer behind-the-scenes support or on-the-ground action, we make sure you understand the mission, the expectations, and where your contribution makes the most impact.
How does F.A.N. protect community data and privacy?
We take data protection seriously. F.A.N. uses secure systems to manage volunteer information, communication, and engagement. We do not sell, trade, or share personal data with outside organizations, campaigns, or political parties. Access to internal systems is limited to authorized team members who are trained on privacy standards and responsible data handling.
We also separate nonprofit data from campaign data to meet legal compliance requirements. Email lists, volunteer lists, and supporter information are managed with clear boundaries to protect community trust and maintain transparency. Your information stays within F.A.N., is used only for F.A.N. purposes, and is protected by strict internal protocols.
How do I get support or contact the F.A.N. team?
If you need help or have questions, the fastest way to reach us is through the support portal :
The portal allows you to open a ticket, share details, and get connected with the right person or team. Whether it’s a question about volunteering, an issue with the app, information about an upcoming event, or anything else, we use the portal to keep communication organized and responsive. You can also reply to any official email or message from F.A.N., and we’ll make sure your question reaches the right place.
What does F.A.N. actually do?
F.A.N. is the engine behind our community work. Everything we do is about helping people stay informed, get involved, and take meaningful action without the chaos or confusion that usually comes with local politics. At its core, F.A.N. organizes, educates, mobilizes, and supports the people who want a stronger, more transparent, more connected New Braunfels and Comal County.
On a practical level, F.A.N. coordinates volunteer work, builds voter education tools, organizes community events, and shares verified, real-time information so people aren’t relying on rumors or misinformation. We also manage the systems that keep our community connected — the mobile app, the volunteer onboarding flow, our trainings, alerts, newsletters, and community spaces. All of it is designed to give people clarity, not noise.
F.A.N. also runs issue-based outreach, mutual aid support, rapid-response organizing, and ongoing civic education. Whether it’s a community meeting, a local crisis, an election cycle, or a policy decision at City Hall, F.A.N. makes sure people have the resources, context, and support they need to respond with confidence. The goal is simple: informed people make powerful communities, and powerful communities don’t get ignored.
How is F.A.N. structured?
Felicia’s Action Network (F.A.N), Inc. is a legally registered nonprofit corporation with the State of Texas. Anyone can verify our status directly through the Texas Secretary of State’s public search system. You can look it up here:
Texas Secretary of State – SOSDirect.
The structure itself is straightforward. F.A.N. is the umbrella — the nonprofit entity that carries the mission, the compliance, and the organizational backbone for all of our civic and community work. Under that umbrella sits Indivisible Comal County (ICC), which serves as the organizing team responsible for volunteer coordination, community engagement, and local action. Alongside ICC is the Forward With Felicia campaign branch, which follows separate campaign laws and reporting requirements, but still operates within the same values and community-centered approach.
F.A.N. oversees the communication systems, the mobile app, volunteer onboarding, training, events, and the overall strategy that keeps everything aligned. ICC drives the on-the-ground work. The campaign focuses on voter engagement and political action. Each branch has its role, but they all move within the nonprofit structure of Felicia’s Action Network, which keeps everything coherent, transparent, and aligned with our mission.
What is F.A.N.?
F.A.N. is Felicia’s Action Network. It’s the organizing arm of my work — the place where community, accountability, and real change actually come together. F.A.N. was created to give people in Comal County and across the Hill Country a way to stay informed, get involved, and take meaningful action without getting lost in party politics or the noise of social media.
Under the F.A.N. umbrella, we coordinate volunteer work, civic education, voter engagement, mutual aid, and community-centered projects. We also support the leadership development that so many people are hungry for but rarely have access to. It’s a home base for people who want to do more than talk about the issues — they want to move with purpose.
F.A.N. includes Indivisible Comal County, my campaign organizing work, and the broader network of people who believe in a more transparent, accountable, people-centered local government. Everything we do flows through one core belief: organized communities are powerful communities.


















