Scheduling/What to expect/What to Bring to Your Appointment?

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Scheduling/What to expect/What to Bring to Your Appointment?

All appointments must be scheduled in advance. Felicia Ray & Co. does not accept walk ins. All appointments are closed sessions. Appointment slots are limited.

ADDITIONAL GUESTS

If Client plans to bring a guest and or children to a scheduled appointment, Client must notify Felicia Ray & Co. in advance so that accommodations can be made, otherwise Client’s guest(s) will need to make arrangements to wait outside and/or Client will need to make arrangements for children before appointment. This is not optional.

TURNAROUND TIMES: Peak season is between March – October and late November – New Years. For alterations on non-formal and casual garments, the typical turnaround time is 2-3 weeks during the off-peak, and 3-4 weeks during the peak season.

For bridal gowns, the typical turnaround time is 3 – 6 weeks during the off-peak, and 6-8 weeks during the peak season.

For alterations on special occasion garments (bridesmaid/formal dresses), the typical turnaround time is 2-4 weeks during the off-peak, and 4-6 weeks during the peak season.

During the peak season, Felicia Ray & Co. books appointments very quickly, so from the moment Client submits an estimate request,  Client can expect to schedule your consultation within 7-10 business days.

Rush fee of $25 will apply for non-formal/casual garments requested to be delivered under 10 business days; $45 for special occasion garments under 15 business days; and $85 for bridal gowns under 20 business days.

WHEN TO SCHEDULE: Client can schedule appointments as far in advance as needed. If Client plans to gain/loose/shape up, and will change in size, Client should book an appointment as close to Client’s event, as typical turnaround times will allow.

Please keep in mind that between April and September Felicia Ray & Co. books 2-3 weeks in advance, so please contact Felicia Ray & Co. early!

WHAT TO BRING: Once the appointment is scheduled, Client should receive a confirmation and a reminder closer to the date of your appointment. For all Client appointments, bring your shoes (or same size heel – very important for marking the hem properly), and any shape-wear/undergarments you are planning to wear with your garment.

DELIVERY/PICKUP: Completed garments/items must be picked up within 14 days of project completion. After all open invoices have been paid in full, Client will receive a notification email with instructions on how to schedule Client’s Pickup/Delivery Appointment. In the event that Client does not retrieve completed items within 14 days of project completion, Felicia Ray reserves the right to sell item(s) at her discretion.

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